Owairoa Primary School has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016.  A copy of the Code is available to download below, or from the New Zealand Qualifiations website at www. nzqa.govt.nz/providers-partners/education-code-of-practice/

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website at www.immigration.govt.nz

Eligibility for Health Services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health and can be viewed on their website at www.moh.govt.nz

Accident Insurance
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz

Medical and Travel Insurance
International students must have appropriate and current medical and travel insurance while studying in New Zealand which must be provided in English.

Where students have separate travel and medical insurance policies, the travel insurance policy should cover:

  • Loss of baggage and other personal effects
  • Accident and injury
  • Disruption to travel plans
  • Cost of medical care in “stopover” countries

The policy should:
• Commence the minute the student leaves home for the airport on their way to New Zealand
• Apply while in transit
• Apply while the student is in New Zealand
• Cover the student for any trips to other countries during the period of the study |
• Cover the student for any holidays back to their home country during the period of study 

“Sums insured” is the money available in the event of a claim. It is imperative that the sums insured are very high so they will not be exceeded in any possible claim. Current policies range from $600,000 to “unlimited cover”. In order to “future proof” policies, sums insured of one million dollars plus are suggested.

Medical benefits generally range from general practitioner visits and prescriptions through to major hospitalisation (both public and private), optical cover and emergency dental cover.


Grievance Procedures

Any concerns or complaints must first be raised at school using Owairoa Primary School's formal complaints procedure. 

If you are not satisfied with the outcome of the formal complaints procedure, you can raise your concerns with NZQA www.nzqa.co.nz

iStudent Complaints is the appointed operatior of the International Student Contract Dispute Resolution Scheme (DRS) set up to resolve financial and contractual disputes.  www.fairwayresolution.com/istudent-complaints

Related Links > Education Code of Practice 2016

Code of Practice Downloads

The Code of Practice for the Pastoral Care of International Students (the Code) provides a framework for education providers to ensure a high standard of care and wellbeing is maintained for international students while they live and study in New Zealand.

The Code is established under section 238F of the Education Act 1989. The Act requires that a provider must be a signatory to the Code to enrol international students.  The Code commenced in 2002 and was last revised in 2010.

The Code can be downloaded in full or as a summary document below, with translations into different languages.

Related Links > Code Summary - English | Full Code of Practice - English | Code Summary - Chinese | Full Code of Practice - Chinese | Code Summary - Japanese | Full Code of Practice - Japanese | Code Summary - Korean | Full Code of Practice - Korean